Protect your investment and secure business continuity with tailored Odoo annual support plans
Professional technical support and annual maintenance for your Odoo ERP — proactive monitoring, timely updates, and rapid incident response to keep your operations running with zero downtime.
An ERP without maintenance quietly degrades
Odoo is a backbone every department relies on. Without periodic maintenance and professional updates, small faults accumulate until they become costly operational outages.
Timely Odoo updates
We apply version updates and security patches in staging then production, keeping your platform protected and current without risk.
Catch issues before they bite
Proactive monitoring of jobs, integrations and compliance feeds to fix faults before they affect daily work.
Business continuity (Zero Downtime)
SLA-backed rapid response that minimizes downtime and protects your revenue.
Customizations & integrations protected
We preserve your custom modules and third-party integrations across every update without loss.
Three tiers, scaled to your business
Choose the support level that matches your company size and operational complexity — with room to upgrade as you grow.
All plans are annual and include support hours, updates, and monitoring. Prices below start from and are indicative; final pricing is set after assessing your needs.
Standard Support
For small businesses
From 2,500 SAR / month
or 30,000 SAR annually
- Technical bug fixes
- Version updates & security patches
- System health monitoring
- Email & ticket support channel
- Monthly performance report
10–15 support hours / month
Response within 24 hours
Professional Support
For mid-size businesses
From 6,500 SAR / month
or 78,000 SAR annually
- Everything in Standard
- Custom reports & dashboards
- Minor module adjustments
- Third-party integration support
- Monthly training sessions
- Dedicated support manager via system
30–40 support hours / month
Response within 4 hours
Enterprise Support
For large enterprises
Custom pricing
Based on users & branches
- Everything in Professional
- Dedicated account manager
- 24/7 emergency support
- Advanced development & customization
- Quarterly performance reviews
- Custom SLA agreement
Intensive support hours (negotiated)
24/7 emergency priority
Support from a certified, accountable Odoo team
As an experienced Odoo partner, we deliver support that is fully accountable to the platform we deliver.
Certified team & deep expertise
Odoo-certified engineers with years of experience across implementation, customization and support in multiple sectors.
Full SLA commitment
Clear service-level agreements with defined response and resolution targets by severity — measured and reviewed regularly.
Flexible engagement
Plans you can upgrade and tailor, with hour rollover per policy, so support grows with your business.
Organized ticketing system
Every request tracked and documented, with full history and root-cause resolutions — not just symptom fixes.
Crystal-clear support terms
We spell out support policies so the relationship is built on trust from day one.
Hour rollover policy
Up to 25% of unused support hours roll over to the next quarter within the same contract year, so your subscription value is never lost.
Overage rate
Any hours beyond your plan are billed at a discounted overage rate defined in your contract — no hidden fees or surprises.
Approved communication channels
Tickets via the dedicated support system, email for administrators, and a dedicated emergency line for Enterprise clients.
Let's tailor a support plan that fits your business precisely
Contact our sales team today — we'll assess your Odoo environment and design an annual support and maintenance plan that matches your operations and budget, with a free, no-obligation consultation.