Frequently Asked Questions

Everything you need to know, in one place

Answers to the most common questions about our platforms and services. Can't find your answer? Our team is ready to help.

Odoo

Yes. ALX Solutions is an experienced Odoo delivery partner with certified consultants.

We implement and support Odoo Enterprise and Community editions, and handle version upgrades and migrations.

Yes — we develop custom modules, themes and integrations tailored to your exact processes.

Yes, our Managed Support plan covers ongoing optimization, fixes and training.

Yes. We handle version upgrades and full data migrations between Odoo editions, preserving your customizations and historical data.

Yes. We deliver role-based training on your configured Odoo instance, plus a recorded library for onboarding new hires.

ZAD ERP

Yes. ZAD ERP is aligned with ZATCA e-invoicing phases, generating compliant invoices and integrating directly with the Fatoora portal.

Absolutely. Modules, workflows and reports are configurable, and our team builds custom features when out-of-the-box isn't enough.

Yes — ZAD ERP runs on cloud, on-premise or hybrid. Enterprise plans include an on-prem option.

Yes. Arabic and RTL are first-class, with full English support and instant language switching.

Yes. ZAD ERP natively supports multi-company, multi-branch and multi-warehouse structures, with consolidated reporting across all entities.

Most SME implementations go live in 6–12 weeks depending on scope, data migration and integrations. We share a fixed timeline after discovery.

General

We serve manufacturing, trading, retail, healthcare, construction, logistics, professional services and car rental across Saudi Arabia, the GCC and MENA.

Yes. We deliver and support clients across the GCC and wider MENA region, with teams in Riyadh and Cairo and a partner office in Dubai.

Use the Contact Us page or the Book a Demo button. A senior consultant will respond within one business day with next steps.

Yes. We are an official Odoo partner, ZAD ERP partner and Shopify Registered Partner — accountable to the platforms we implement.

All our platforms and engagements support Arabic and English, with RTL-ready interfaces and localized documentation.

Yes. We offer SLA-backed maintenance and support plans that keep your platform available, compliant and improving long after launch.

Can't find your answer?

Our team is ready to help

Reach out and a senior consultant will respond within one business day with next steps.

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