Case Study · Retail

Omnichannel rollout unifies 28 stores

How a regional retailer got real-time stock visibility and a unified loyalty program across 28 stores with Odoo POS and inventory.

The retailer's stores ran disconnected tills and stock counts, so head office learned about stock-outs from customers. Promotions and loyalty points were tracked separately in every store, making performance impossible to compare.

We rolled out Odoo POS with a central inventory backbone: one product catalogue, real-time stock across all 28 stores, and a loyalty program that follows the customer everywhere. Pricing and promotions now deploy from head office in minutes, and the chain finally sees one live picture of sales and stock.

Platform

The stack behind the rollout

Odoo as the single commerce backbone.

Odoo POS

Fast in-store tills connected to the central catalogue and stock.

Central inventory

Real-time stock levels and transfers across all stores.

Unified loyalty

Points and rewards that follow the customer across every channel.

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