Technical Project Manager

Leads and manages the end-to-end renewal of the customer service management system (Aseer Digital Portal) across all three components — portal renewal, SAP CRM licensing, and SAP BTP/CPI integration — representing ALX Solutions to the government client. Contract type: Project-based subcontractor engagement Duration: 6 months implementation + optional oversight during the 24-month support period Work mode: Remote + periodic site visits to Abha, Saudi Arabia Languages: Fluent Arabic and English, written and spoken (required for direct client communication).

Key responsibilities: • Own scope, timeline, budget, and risk management across the full 6-month implementation. • Serve as the direct point of coordination with the government client's representative and stakeholder departments; lead kickoff workshops. • Oversee the full technical team (12 roles), including the pass-through resource supplied by the SAP Gold Partner. • Ensure the team's compliance with National Cybersecurity Authority (NCA) standards and the tender's SLA requirements. • Prepare periodic progress reports, manage escalations, and sign off on quality gates before each phase. • Lead User Acceptance Testing (UAT) sign-off and document the Rollback Plan and Exit Plan.

Required qualifications: • Bachelor's degree in Computer Science, Information Systems, or related field (mandatory minimum per tender). • Minimum 10 years of experience managing technical projects, including direct experience with SAP CRM or comparable enterprise systems. • Prior experience with Saudi government entities and Etimad-platform requirements (preferred). • Working knowledge of project management methodologies (PMP/PRINCE2 or equivalent).

Preferred: • Active PMP or PRINCE2 certification. • Prior experience in government CRM renewal/migration projects.